1betx Privacy Policy

1. Introduction

1betx is an online gaming and betting platform operated for players in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This Privacy Policy ("Policy") applies to our website 1betx.cam, mobile application, and all related services.

In this policy we will explain in detail: what types of personal information we collect; the purposes for which it is used; when and how it may be shared with third parties; and what technical and administrative measures we take to protect your information.

By using 1betx services, you are considered to have consented to the terms of this Privacy Policy. If you disagree with any part of this policy, please contact us before using our services.

2. Information We Collect

1betx collects various types of information, which falls into two main categories: what you provide directly and what our system collects automatically.

2.1 Information You Provide

During account registration and management, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• National ID card or passport number (for KYC verification)
• Residential address
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers and bank account details
• Messages and complaints sent to customer support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and geographic location (up to country level)
• Device type, operating system, and browser version
• Login and logout times and dates
• Gameplay history and transaction records
• Browsing patterns and click data on the site
• Information collected through cookies and similar tracking technologies

3. How We Collect Information

We collect information in the following ways:

• Direct collection: Through account registration forms, deposit or withdrawal forms, KYC document uploads, and support communications.
• Automatic collection: Through our server logs, cookies, and analytics tools while you use the website or app.
• From third parties: Payment processors (bKash, Nagad, Rocket, Upay, banks) may share information related to transaction confirmations. Identity verification service providers may supply information as part of the KYC process.

4. Purpose of Using Information

1betx uses your information only for the following lawful purposes:

4.1 Service Delivery and Operations

• Creating, verifying, and maintaining accounts
• Processing deposit and withdrawal transactions
• Storing gameplay and betting history
• Managing bonuses, promotions, and VIP rewards
• Providing 24/7 customer support

4.2 Security and Compliance

• Verifying account age and identity (KYC)
• Preventing fraud, money laundering, and misuse
• Implementing responsible gaming policies
• Ensuring compliance with applicable laws and regulations

4.3 Improvement and Communication

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Sending important service-related updates and notifications
• Informing you about relevant promotions and offers (with your consent)

5. Information Sharing and Disclosure

1betx does not share your personal information with third parties except in specific circumstances. Information may be shared on a limited basis in the situations described below:

5.1 Service Provider Partners

Trusted organisations that assist in running our operations — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology service providers — receive only the minimum information needed to perform their specific functions, and they are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

We may be required to disclose necessary information under court orders, government agency investigations, or applicable law.

5.3 Fraud Prevention

Information may be shared as needed to protect account security, detect fraud or illegal activity, or safeguard our systems and users.

5.4 Business Transfers

If a merger, acquisition, or sale of assets occurs, user information may form part of the transferred assets. In such cases, we will notify users in advance.

6. Information Storage and Security

We apply industry-standard technical and administrative measures to protect your information:

• SSL/TLS Encryption: All information transmitted through the website and app is encrypted.
• Secure Servers: Your data is stored on servers protected by firewalls and access controls.
• Access Controls: Only authorised staff can access information on a need-to-know basis.
• Regular Security Testing: We conduct regular vulnerability assessments and security audits.
• Data Backups: Information is backed up regularly and a disaster recovery plan is maintained.

6.1 Data Retention Period

We retain your information only for as long as it is necessary. Even after an account is closed, certain information may be kept for the following reasons:

• Meeting legal and regulatory obligations
• Resolving disputes and preventing fraud
• Financial record-keeping requirements

As a general rule, core transaction records are kept for up to 5 years after account closure.

7. Cookies and Tracking Technologies

1betx uses cookies and similar technologies to improve the user experience and to operate our services effectively.

7.1 Types of Cookies

• Essential Cookies: These are necessary for managing login sessions, ensuring security, and providing basic functionality. They cannot be disabled.
• Functional Cookies: Used to remember your preferences (such as language or layout) and to deliver a personalised experience.
• Analytical Cookies: Used to understand website traffic and usage patterns, which helps us improve our services.
• Marketing Cookies: Used to display relevant promotional content. You can disable these at any time.

7.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some functionality of the site.

8. Your Rights

As a 1betx user, you have the following rights over your personal information:

• Right of Access: You have the right to request information about what data we hold about you.
• Right to Rectification: If any of your information is incomplete or incorrect, you have the right to request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your data be deleted. However, due to legal obligations, it may not be possible to delete all information immediately.
• Right to Restrict Processing: In certain circumstances you have the right to request that the processing of your information be restricted.
• Right to Data Portability: You may request that the information you have provided to us be given to you in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your information for marketing purposes.
• Right to Withdraw Consent: Where we process information on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our support team via live chat or email. We are committed to responding within 30 business days of receiving your request.

9. Protection of Minors

1betx strictly prohibits persons under the age of 21 from registering or using its services. Our KYC process verifies the age of every new account.

We do not knowingly collect or process personal information from anyone under the age of 21. If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.

If you believe that a minor has gained access to our platform, please notify our support team immediately.

10. Third-Party Services

Our platform integrates certain third-party services that are an essential part of our operations:

10.1 Payment Services

Transactions are carried out through bKash, Nagad, Rocket, Upay, and bank transfers. These payment services have their own privacy policies and follow their own data protection standards.

10.2 Game Providers

Our game providers, including PG Soft, Pragmatic Play, JILI, Spribe and Ezugi, may access limited gameplay data through their game software. This is necessary to ensure fair play and to operate the games.

10.3 Analytics Tools

We may use analytics tools to analyze platform performance and improve user experience. These tools generally use anonymous or aggregated data.

We are not responsible for the privacy practices of third-party services. You are advised to review their own privacy policies.

11. Policy Changes

1betx may update this privacy policy from time to time. If there are changes, we will:

• Update the "Last Updated" date at the top of this page
• Display a notification on the platform for important changes
• Send a notice to your registered email if required

If you continue to use our platform after the changes, you will be considered to have agreed to the updated policy. So please check this page regularly.